Gilles Dubois
B2b Customer Service Team Leader @Booking.com
Mönchengladbach, DE
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2013 — Present
B2b Customer Service Team Leader @Booking.com
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Lille, FR
Leading and motivating a team of 20 people to ensure they’re giving the best customer service possible within expected performance- Responsible of all downtime needs for the site (ar. 755hrs/month)- Responsible for the schedule of the Team Leaders team (49)- Responsible for payroll verification.
SKILLS
WritingFrenchContract NegotiationProgram ManagementGermanProblem SolvingCoordinationOperations ManagementAccount ManagementChange ManagementNegotiationManagementTeam BuildingAdministrationInternational RelationsPlanningEnglishTeam ManagementCustomer ServiceCustomer SatisfactionBudgetingNew Business DevelopmentB2bCustomer RelationsPeople ManagementProcess Improvement
ABOUT GILLES DUBOIS
I have 18 years of experience in the service industry and have spent the last 10 years in…
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