Gilles Alexandre Bussutil
Vice President | Customer Experience | Airlines | Hospitality | Travel | Luxury | Startup
- Role
- Vice President Inflight Experience at Frontier Airlines
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Gilles Alexandre Bussutil
Gilles is a global executive with over 20 years of experience leading large-scale transformations across the airline, hospitality, travel, and luxury sectors. As Vice President of Inflight Experience at Frontier Airlines, he directs customer strategy, operations, training, catering, product innovation, and branding for one of the largest low-cost carriers in the U.S, shaping how millions of travelers experience the brand each year.A proven Chief Customer Officer / Chief Experience Officer candidate, Gilles is recognized for uniting strategy, operations, and people to deliver measurable impact. He has consistently transformed organizational cultures, elevating both employee engagement and customer satisfaction while driving improvements in on-time performance, loyalty growth, and revenue generation. His leadership has helped companies adapt to disruptive market shifts while creating high-performance teams grounded in accountability, collaboration, and care.Gilles brings a rare combination of strategic vision, operational discipline, and federating leadership. He is skilled at aligning diverse stakeholders: CEOs, boards, frontline employees, and partners, behind clear goals that enhance brand perception and create sustainable growth. His work spans reimagining customer journeys, modernizing service delivery, embedding digital-first communication, and fostering cultures where employees become true brand ambassadors.Holding an Executive MBA from HEC Paris (ranked #1 globally by the Financial Times), Gilles has been recognized with multiple awards for leadership, customer excellence, and user experience innovation. His career reflects a consistent mission: helping organizations where customers meet the brand, whether in the air, in hospitality, or in luxury service environments—deliver experiences that inspire loyalty, strengthen reputation, and outperform competitors.Core Expertise: • C-suite leadership (Chief Customer Officer, Chief Experience Officer, EVP, SVP) • Cultural transformation & organizational alignment • Customer & employee experience strategy • Operational excellence & dependability performance • Loyalty programs, ancillary revenue & product innovation • Global expertise across airlines, hospitality, travel & luxury markets
Experience
Vice President Inflight Experience
Dec 2023 — Present · Denver, CO, US
Education
Lycée Jardin d'Essai
Baccalaureat Sciences Economiques et Sociales
1998 — 2001
HEC Paris
Executive MBA, Aeronautics/Aviation/Aerospace Science and Technology, General
2016 — 2017
Delta Connection Academy
FAA CPL-IR Pilot's licence
2001 — 2004
Concordia University
Aeronautics/Aviation/Aerospace Science and Technology, General
2016 — 2016
Skills
- Commercial Aviation
- Aviation Security
- Leadership
- Team Leadership
- Civil Aviation
- Management
- Team Building
- Negotiation
- Piloting
- Cabin Servises
- Recruiting
- Customer Experience
- People Management
- Teamwork
- Business
- Team Management
- Airlines
- Flight Planning
- Operations Management
- Project Planning
- Aircraft
- Airports
- Hiring Crew
- Flight Training
- Crew Resource Management
- Flight Safety
- Project Management
- Iata
- Aviation
- Customer Service
- Flights
- Luxury Lifestyle
- Aerospace
- Digital
- Airport Management
- Aeronautics
- Business Aviation
- Charter
- Managing Crews
- Business Strategy
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