Gilles Cannizzo Senior Support

WORK HISTORY

EDUCATION

ABOUT GILLES CANNIZZO SENIOR SUPPORT

I work in the Information Technology field since 2005 and currently I am im post with CIMPA Company as Application Manager & Obsolescence topics for AIRBUS Industry located in Hamburg. I worked from 2022 to 2023 as Product Owner on Digital Mockup on Airbus Train for CIMPA Company.I was Freelancer from 2009 to 2022 located in Germany.As End-users Support level 1 and level 2 resolver & coordinator between several services, I perform the analysis of the user problem and propose them an efficient resolution for their issues. For one year I work part-time and I use the rest of my free time to increase my skills on the SAP World: SAP MM Purchasing, SAP BI / SAP BO + Web Intelligence, SAP Introduction.Java Script, JQuery, MySQL, Project Management with the AGILE SCRUM Method, Linux, Base von Excel + Business Intelligence + Power Query + Power Pivot, MS-Office.In the Airbus environnent I support a lot of applications under the CAD, PDM, VISU and CM (configuration management) Domaines.With my long experience in the IT branch, I get a good communication with the customer relationship following the gravity of the situation. My Customer handling and diplomacy skills are excellent with the ability to empathize and relate to a variety of non-technical users. I am a good team player always in a good atmosphere.I participate in knowledge sharing (discussions and input towards knowledge base/documentation, training end users).In the case that I cannot solve the issue, I transfer it to the upper level 3.Afterward I become a coordinator on it and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the client, professional technicians.I keep track of IT related issues and document their solutions for future reference.I am ability to multitask and handle interruptions while prioritizing workload efficiently and able to keep calm and positive under pressure.If you have a problem and if it is in my skills, I will do my best to find the perfect solution for you.