Gill Robson

WORK HISTORY

EDUCATION

SKILLS

ABOUT GILL ROBSON

Programme Director / Programme Manager with over 20 years experience implementing software applications across the Education, Commercial, Public, Retail and Third sectors including HR, Payroll, Finance, Projects, Procurement, e-Recruitment, Customer Experience, Asset Management and Student Record systems.Proven track record / specialise in the implementation of Dynamics D365 F&O and CE solutions, working on the delivery of full project lifecycle from the Analysis Phase to Go-live. Successfully led and delivered largescale £25m+ global Digital Transformation Programmes, multi workstream (product, technical, communication and change management, PMO and decommissioning of legacy systems). Managed third party vendor relationships and large teams. Innovative brand enhancing programmes of work, utilizing latest multi-platform technologies, transforming both the user and customer experience. Extensive experience and qualifications in Agile, Microsoft SureStep, APM and PRINCE2 project delivery methodologies. Strong exposure to liaising with stakeholders at all levels building strong relationships with an ability to interact at all levels across multiple functions, with both business and IT teams. Acknowledged as a strong and clear communicator who gets the job done and quickly builds relationships, driving client rapport and trust using methodologies with the right level of rigor and governance. Managed programmes both from the Business Integrator perspective (Client side) and from a System Integrator perspective (Partner side). Specific skills include:* Portfolio and Programme Management * Programme and quality assurance * Global System Implementation * Development of Strategies, Business Cases and Governance/Project Controls * Business Transformation * Business Requirements Analysis * Business Process Improvement * Stakeholder Management at both senior and operational levelSpecialties: • Relationship and stakeholder engagement• Product Development Lifecycle• Client relationship management• Leading / managing multi-disciplinary teams• Complex contractual management including managing third party suppliers• Led several challenging distressed enterprise programmes out of special measures. Re-engaged the Client and key stakeholders, realigning commercials, re-baselining the programme and progressing them through to a successful delivery.