Gilbert Midonnet
Senior UX Designer at B&H Photo Video
- Role
- Senior Ux Developer Customer Experience Developer at B&H Photo Video
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Senior Ux Developer Customer Experience Developer
Jul 2014 — Present · New York, NY, US
Medallia Customer Experience Management System (Implementation)Migrated from existing survey platform and reporting system• Developed and implemented advanced topic rules to enhance data categorization and analysis within the Medallia platform.• Designed and created interactive dashboards, providing actionable insights and improving data visualization for internal stakeholders.• Contributed to the improvement of user experience by optimizing dashboards for clarity and accessibility.• Played a key role in the continuous improvement of Medallia\'s data analysis capabilities, leveraging innovative approaches and staying abreast of industry best practices.IBM Sterling’s Order Management System (Implementation)Existing order entry process used a short-cut and tabbing format which was used by hundreds of sales and customer support staff. Introduced a new GUI based platform. • Conducted extensive analysis of existing work procedures. • Starting with high-level prototypes we progressively iterated through design concepts. • Design iterations were used to acquire and refine user stories. As users were domain experts the goal was to allow users to navigate unaided through the new application.Salesforce (Screen redesign)Salesforces out-of-the-box screens did not meet company needs.• Spearheaded a comprehensive overhaul of Salesforce screens, introducing a transformative redesign that elevated user experience and functionality. • Led the creation of detailed wireframes and interactive prototypes, providing a visual roadmap for the redesigned application.
Skills
- Information Architecture
- Usability
- Databases
- Html5
- User-Centered Design
- Wireframes
- Ajax
- Mysql
- User Interface
- User Experience
- Usability Design
- Jquery
- Sketching
- Web Development
- Sql
- Visio
- User Interface Design
- Interaction Design
- Photoshop
- Information Design
- Web Design
- Css
- E-Commerce
- Agile Methodologies
- Cms
- Javascript
- Usability Testing
- Html
- Cfmx
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