Gilbert Guzman

About Gilbert Guzman

Since the early I\'ve been immersed in the dynamic world of meetings and events, where the primary focus is creating unforgettable customer experiences and fostering connections among people and ideas. My work is deeply rewarding as I have the opportunity to craft remarkable experiences and overcome challenges across diverse customers and industries. Building strong relationships with customers, team members, and colleagues is at the heart of what I do. Our industry thrives on human connection, and I am passionate about nurturing those connections. As a leader, I believe in providing vision and stability to inspire fierce loyalty from my team. I empower them to lead and collaborate effectively, leveraging their unique strengths. Through my experience, I\'ve learned that success is rooted in prioritizing people, customers, and metrics. By prioritizing our people and customers, financial success naturally follows. My skill set includes expertise in data security, contact center operations, account management, delivery success, implementation, and financial management. I also have extensive experience in navigating GDPR, PCI, and CCPA regulations. I\'m driven to apply my passion and expertise to meaningful endeavors. If you think there\'s an opportunity for us to collaborate or if you\'d like to connect, please feel free to reach out.

Experience

1. Vice President of Customer Experience

   Streampoint Solutions

   Dec 2023 — Present

Education

• Dorrier Underwood

  Being a Leader and the Effective Exercise of Leadership, Organizational Leadership

  2019

• Dorrier Underwood

  The Mastery Program, Strategic Planning

  2017

• Cardinal Hayes High School

  High School Diploma

  1991 — 1995

• Boston College

  Sociology