Gilbert Tapia

Experience

1. Owner

   Cookie Brokers

   Mar 2017 — Present · Phoenix, AZ, US

   I launched Cookie Brokers Bakery from the ground up with a vision to bring high-quality, fully custom cookies to events, brands, and individuals across Phoenix. What began as a small kitchen operation has grown into a thriving business serving major corporate clients, luxury hotels, event planners, professional sports organizations and private clients across industries.Key Highlights: • Built the business from concept to a brand known for creativity, reliability, and exceptional product quality. • Secured recurring contracts with top companies, including real estate firms, hospitality groups, marketing agencies, and tech startups. • Scaled operations to meet high-volume orders while maintaining handcrafted quality and a personal touch. • Developed a strong brand presence on social media and through community partnerships, resulting in consistent inbound inquiries and referrals. • Designed and produced fully custom branded cookie designs for corporate events, product launches, employee appreciation, and client gifting. • Led all aspects of the business including sales, marketing, branding, fulfillment, and team management.Cookie Brokers isn’t just a bakery—it’s a creative partner for clients who want their brand, celebration, or message to stand out in the sweetest way possible.

Education

• HDI

  Support Center Manager Certification

• Devry Institute of Technology

  Associate's degree

Skills

• Data Center
• IT Operations
• IT Strategy
• Microsoft Word
• Great Motivator
• Powerpoint
• Development of Employees
• Disaster Recovery
• Technical Documentation
• IT Service Management
• Microsoft Excel
• IT Management
• Global Delivery
• Customer Service
• Operating Budgets
• Process Improvement
• Team Management
• Team Leadership
• Global Management
• Team Building
• IT Operations Management
• Integration
• Itil
• Business Process Improvement
• Networking
• Project Management
• Microsoft Office
• Management
• Vendor Management
• Document Review
• Motivated Self-Starter
• Technical Support