Gilber Monsalve

Helpdesk Team Leader @CarTrawler

Dublin, IE

Managing, supporting and developing the desktop support team to deliver quality and timely support, Prioritizing and allocating work across the team and ensure support is provided for operations hours of the business\\\\n• Manage and report on the in-house ticketing system by identifying trends on issues and implement solutions\\\\n• Developing and improving IT Procedures for Operations across the business for new starters and leavers\\\\n• Proving resolutions to escalate issues and provide expertise to the team\\\\n• Working very close to the Security team to ensure security best practises are met across the office infrastructure\\\\n• Driving ongoing improvements in the support function and the service delivered to the rest of the business.\\\\n\\\\n

Dorset College Dublin

Microsoft Certified Solutions Associate (MCSA)

Universidad Yacambú

Bachelor’s Degree, Electrical and Electronics Engineering, Computer Electronic Engineering

Dublin Business School

Higher Diploma in Science in Computing, Web & Cloud Technologies, First Class Honour

CUFT

CCNA EXPLORATION, Interconnecting Cisco Networking Devices 100-105 approved