Gilad Shekel Stern

Customer Success Manager @Trusstor

Tel Aviv District, IL

Managed a portfolio of eight clients, ensuring seamless onboarding, successful implementation, and ongoing engagement. Acted as the key liaison between clients and internal teams, driving strategic decisions and advocating for client needs. Collected and analyzed feedback to deliver actionable insights, contributing to the rollout of two major product enhancements. Provided data-driven recommendations to improve operational efficiency and enhance overall client satisfaction.

Ariel University

Bachelor of Engineering - BE, Civil Engineering