Gijs Delahaij
Empowering Strategic Success I Growth Strategy I Commercial Operations I Data Analytics I Product Management
- Role
- Commercial Operations Lead - Ibm Legal & Regulatory Affairs at IBM
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Gijs Delahaij
I am a results-driven business leader with 20+ years of experience driving strategic transformation. Track record of optimizing commercial strategy and operations to deliver profitable, sustainable growth.Proven leader delivering enterprise-scale results through cross-functional collaboration that aligns customer, partner and business priorities using data- and technology-enabled execution.Diverse experience at IBM and American Express across B2B, B2C, and B2B2C models, empowering commercial strategy in segments of all sizes across global markets. I partnered with Fortune 500 and start-up organizations in diverse industries, both from a buyer-side and seller-side.Known for adapting quickly to new business environments, I bridge diverse team priorities by developing unifying frameworks that create shared focus and accelerate execution against strategic goals.Examples of Contributions:Scaled B2B SME Segment Growth Strategy* Hired and led team to scale B2B revenue in the SME segment across 10+ markets. Defined, built, and launched enterprise capabilities and data-driven sales and marketing strategies, generating $1B+ in new business at a 40% CAGR. Exceeded growth targets by 30%, improved client profitability, and scaled best practices globally.Unlocked Marketing & Sales Synergies*Drove strategic sales and marketing collaboration across interdependent global divisions. Established KPIs, aligned goals, built enterprise capabilities, led training, and streamlined governance—improving customer outcomes, increasing revenue, and enhancing compliance through coordinated delivery of products and services.Transformed Legal Strategy & Operations*Optimized contract lifecycle management across 50 countries, reducing delays, client friction, and operational risk. Secured investment and scaled AI-enabled SaaS contract intelligence and automation solutions, lowering costs, improving efficiency, and accelerating revenue through simplified templates, streamlined processes, and enhanced deal negotiation support.Established Global Customer Success Team*Spearheaded the creation of a global customer success team to support enterprise-level program implementation. Onboarded $1B+ in new business across 100+ countries, enhancing customer experience and driving revenue growth by aligning commercial, operational, and technical teams.
Experience
Commercial Operations Lead - Ibm Legal & Regulatory Affairs
May 2025 — Present · Cambridge, MA, US
Delivering customer and shareholder value by transforming operations across the legal & regulatory affairs division, and optimizing GTM touch points across the consulting and technology divisions globally.
Education
HES Amsterdam School of Business
Bachelor’s Degree
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