Gigi Feng
Enterprise Customer Activation Manager @Ramp
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WORK HISTORY
Enterprise Customer Activation Manager @Ramp
EDUCATION
The University of British Columbia
Bachelor of Commerce (B.Com.) with Honours, Finance
SKILLS
ABOUT GIGI FENG
Customer-Centric SaaS Implementation Leader | Fintech | Procurement | ERP StrategyI’m a strategic and results-driven Implementation Leader with 9+ years of experience driving successful enterprise software rollouts across high-growth startups and global organizations in fintech, procurement, and utilities. Known for leading cross-functional teams and building scalable onboarding frameworks, I’ve helped companies streamline their Procure-to-Pay journeys, deepen ERP integrations (NetSuite, Sage Intacct), and reduce onboarding time.I thrive in complex, fast-paced environments where customer satisfaction, operational excellence, and continuous improvement intersect. My approach blends hands-on delivery, executive consulting, and cross-department collaboration to ensure clients see value quickly—without compromising on quality. Highlights:• Built and scaled a high performing procurement delivery teams• Consistently top-ranked for CSAT, project delivery, and turnaround performance• Significant experience onboarding client companies virtually and on-site • Multilingual (English, Mandarin, Cantonese, Teochew) with a global client portfolioLet’s connect if you\'re passionate about elevating customer experience, SaaS growth, or ERP optimization.
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