Giga Romero
- Role
- Sr Lead Product Manager at Lumen Technologies
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
Experience
Sr Lead Product Manager
Dec 2021 — Present
Manage P&L and product lifecycle for Contact Center Solutions. Member of core team for implementing processes for STIR-SHAKEN, including attestation elevation for outbound call center traffic and compliance with Robocall Mitigation Database rule. Implement process improvement measures through SharePoint automation, process documentation and normalization of unstructured data sources. Provide commercial support for RFPs and customer onboarding, coordinate initiation of implementation projects, work with project managers to track project status and health. Partner with 3rd party vendor to enhance feature portfolio and customer development for security/risk scoring services, call quality measurement and enhancement, and custom IVR and payment processing solutions. Achieved 12% revenue growth YoY since 2020 with $150M expected in 2023.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Vendor Management
- Training
- Telecommunications
- Managed Services
- Process Improvement
- Analysis
- Leadership
- Integration
- Cross-Functional Team Leadership
- Professional Communication
- Product Management
- Business Analysis
- Voice Over Ip (Voip)
- Contract Negotiation
- Program Management
- Corporate Finance
- Microsoft Office
- Deal Strategy
- Voip
- Management
- Project Management
- Business Process Improvement
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.