Gianpaolo Russo

WORK HISTORY

EDUCATION

SKILLS

ABOUT GIANPAOLO RUSSO

I\'m a hospitality professional with a deep-rooted passion for operations, guest experience, and creating seamless environments—whether it’s at a five-star hotel or a dynamic corporate campus.My journey began at NYU’s Tisch Center for Hospitality, where I honed my skills in revenue, marketing, and psychology—all critical in understanding not just what guests want, but how to exceed their expectations. Since then, I’ve built a career bridging the worlds of luxury hospitality and high-performance workplace operations, with hands-on roles at The New York EDITION, Compass, and now, Tishman Speyer at the iconic Rockefeller Center.From managing front desk and concierge teams to organizing large-scale tenant engagement programs, I thrive at the intersection of operational detail and personalized service. I’ve led guest relations strategies, streamlined back-end systems, and created experiences that feel both thoughtful and impactful.Whether greeting a high-touch guest or coordinating a multi-tenant experience across a campus, I bring enthusiasm, empathy, and excellence to every interaction.Let’s connect—I’m always open to conversations around service innovation, workplace experience, and hospitality strategy.