Gianna Maderis
CX Ops Leader at Zendesk
- Role
- Director, Cx Ops at Zendesk
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Gianna Maderis
As an experienced Customer Success Enterprise software leader, I thrive on building and scaling high-performing teams focused on driving strategic growth and customer engagement. Throughout my career I have served as a passionate customer advocate, partnering closely with cross-functional teams to create a best-in-class customer experience. One of my differentiating qualities is leading high-achieving teams by investing in empowering, developing, and enabling each team member with what they need to succeed. Nothing brings me more joy than celebrating their victories. In addition, I am consistently recognized for overachieving business goals and developing innovative strategies and operational rigor to drive scale.Specialties: Customer Success, Customer Retention, Account Management, Leadership, Success Operations, Contact Center, Customer Experience, CRM, Analytics, Project Management
Experience
Director, Cx Ops
Feb 2026 — Present · Austin, TX, US
Education
University of Southern California
Marshall School of Business - Bachelor of Science (B.S.), Business Administration
Skills
- Crm
- Salesforce.com
- Leadership
- Social Media
- Project Management
- Marketing Strategy
- Software as a Service (Saas)
- Communication
- Management
- Sql
- Marketing
- Customer Experience
- Social Networking
- Strategic Communications
- Program Management
- Microsoft Office
- Sales
- Customer Service
- Team Leadership
- Microsoft Excel
- Powerpoint
- Account Management
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