Gianna Taylor

About Gianna Taylor

Highly accomplished UX leader with over 14 years of expertise in driving user-centered design and research strategies, from initial insights to final delivery across diverse platforms. Proven ability to lead teams and collaborate with cross-functional teams, engage globally with users, and translate complex findings into intuitive, impactful applications for desktop, web, and native mobile (iOS and Android). Expert in designing comprehensive user experiences, conducting robust research, and championing human-centered practices through training and advocacy.

Experience

1. Lead Ux Research Strategist & Team Lead

   PNC

   Sep 2025 — Present · Houston, TX, US

   Currently directing the UX Research Strategy for the C & IB Digital Banking organization, where I bridge the gap between complex user behaviors and PNC\'s high level business goals. As a Team Lead, I don\'t just oversee studies, I mentor a high performing group of researchers, championing methodological excellence and fostering a culture of strategic thinking across the team. Strategic Execution:* Team Mentorship - Leading and developing a multidisciplinary research team, providing the \"North Star\" for project execution and professional growth *Research Operations - Driving the evolution of our research intake and repository systems to ensure insights are democratized and actionable for stakeholders at every level *High-Stakes Strategy - Partnering with executive leadership to influence the product roadmap, ensuring every design decision is backed by rigorous research and dataKey Contributions:* Product Innovation- Translating complex user needs into clear, strategic requirements that move the needle on core banking platforms *Evangelism - Actively presenting the \"ROI of Research\" to cross-functional partners, shifting the organizational mindset toward a truly human-centered approach

Education

• Langston University

  Bachelor of Arts (B.A.), Sociology

  2000 — 2005

• University of Houston-Clear Lake

  Master's degree, Human Factors Engineering

  2008 — 2011

• Langston University

  Bachelor's degree, Sociology

Skills

• Information Architecture
• Scrum
• User-Centered Design
• Product Innovation
• Interpersonal Communication Abilities
• Positive Discipline
• Enterprise Software
• Heuristic Evaluation
• Critical Thinking
• Human Factors
• User Experience
• Experimental Design
• Applied Research
• User Interface Design
• Mobile Applications
• Innovation Development
• User Centered Design Methodology
• Business Strategy
• Usability Testing
• Collaborative Problem Solving
• Usability