Gianluca Manzo

Support Escalation Engineer @Microsoft

CTS Support Escalation Engineer\\\\nAccountable for supporting PMC Premier Mission Critical Program customers during their advisory requests and issues, supporting Support Engineers in front line during escalations, mentoring them during day by day work, developing short trainings and brownbag sessions focused on Identity topics (Active Directory, DFSr, CA, ADFS, etc.) but also on Performance and Network argument when required (DNS, DHCP, WINS, RDS, etc.).\\\\n\\\\nAccredited for the \"MS ADRap - Active Directory Risk Assessment Program\", a proactive analysis focused on the search of possible problems and on the certification of the current customer AD situation.\\\\nAccredited for the following Microsoft Premier customers only Workshop+:\\\\n\"Vital Signs - Performance Monitoring and Analysis\"\\\\n\"GPO 2003/2008 Troubleshooting\"\\\\n\"AD Domain Services 2008R2\"\\\\n\"AD Backup & Disaster Recovery 2008R2\"\\\\n\"DFS-Namespace & DFS-Replication in depth\"\\\\n\\\\nAccredited for the following Microsoft Premier customers only assessments/ SKUs:\\\\n\"GPO Health Check\"\\\\n\"AD Upgrade Assessment 2008R2/2012R2\"\\\\n\"AD RaaS - RAP as a Service\", Remote & On Site\\\\n\"AD RaaS OffLine\"\\\\n\"AD Operations Monitoring\"\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n