Gianluca Russo

Business Legal Credit Management @Swinger International S.P.A

Verona, IT

I dealt with credit, credit & collection management, legal, business back-office, customer relationship management, customer service.I wrote and sent reminders, dunnig letters, legal warning and notices, payment and legal agreements to the customers.I made phone calls to the customers, to their lawyers and accountants, for negotiation in order to the payments and special payment agreements, contracts restructuring, buyback management, insurance damages. I managed ageing on due and outstanding payments every month.I collaborated with law firms in Verona: I dealt with litigation, credit collection lawsuits, orders of payment management, earnest and guarantee management, inquiries and title search.I dealt with Business Department: customer relationship management, business contratcs management, negotiation in order to downpayments for the new business contracts, business back-office, continuous relation with customers, Dealers and Area Sales Managers in all Italy. I made customer service too. I tried to help and solve the problems customers told me: orders, returns, discounts, deliveries, thefts, accidents, documents search.I often received customers at our office to negotiate payments and talk on other credit and business problems. I sometimes went to the customers at their firms too.I used financial, legal and business English.I made and sent periodical reports on legal, credit management, business contracts management.I made periodical meeting and conference calls with our C.E.O, C.F.O. and other responsible office Managers in firm.

Università degli Studi di Milano

Laurea Magistrale LM in Giurisprudenza

Liceo Scientifico G.Galilei di Verona

Maturità scientifica

Felshom & Johnson Associate's Law Firm in New York, U.S.A.

Legal Internship

CCIAA - Camera di Commercio di Milano

Master "Assistant Export Manager"