Gianluca del Chicca

Store Support Customer Service Manager @Whole Foods Market

London, GB

Responsible for the delivery of outstanding customer service and the achievement of the highest standards of retail execution at High Street Kensington Store• Working with Store Leadership in order to achieve cost, margin, expense and labour targets• Selecting, training, leading and developing Team Members in order to ensure high work performances and minimise turnover• Communicating and modelling Company’s vision, values and goals• Fostering and encouraging a positive environment of outstanding teamwork, mutual respect and exceptional morale• Ensuring queries and complaints are promptly processed in line with Company’s policies• Maintaining awareness of customer flows directing Team Members as necessary to satisfy and delights customers responding promptly to their needs and queries• Responsible for all aspects of daily operations including cash management, store programs and initiatives and all applicable health and safety regulations

University of Greenwich

Master's degree, International Human Resource Management

Università degli Studi di Firenze

Bachelor of Law, Juridical Sciences