Gianluca Concu
Director of Operations @Black Sheep Coffee
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WORK HISTORY
Director of Operations @Black Sheep Coffee
Report into Chief Operating Officer (COO), line managing Head of Operations (Corporate), Head of Operations (Franchise) and Head of Learning & Development.· Partner with COO and leadership team to deliver UK growth strategy and drive operational excellence, supporting planned expansion.· Ensure consistent customer experience, operational standards and brand compliance across corporate and franchise stores.· Drive franchise success through strong relationships, support and operational guidance.· Champion Learning & Development, embedding training programs and fostering continuous growth.· Mentor senior leaders, promoting collaboration and a “One Team, One Dream” culture.· Support new store openings and expansion, aligning operations with growth ambitions.
EDUCATION
Liceo Scientifico Statale Antonio Pacinotti Cagliari
High School Diploma
ABOUT GIANLUCA CONCU
I’ve spent my career growing a business from the shop floor to board-level leadership - building teams, opening new stores, solving operational problems, and scaling sustainably. Most recently, I’ve been leading over 300 people across 27 Pret A Manger franchise stores throughout the UK and Ireland, with a turnover of £35M. But what drives me isn’t just the numbers, it’s the people, the culture, and the challenge of creating something that lasts.I believe in leading from the front. Whether I’m mentoring a new manager, rolling out a store opening plan, or getting stuck in with the team during a crisis, I show up with consistency, integrity, and a hands-on approach. I’ve seen first-hand how strong culture, smart processes, and clear communication can transform performance and I’ve worked hard to build a reputation for trust, resilience, and results.Right now, I’m open to what comes next. That could mean continuing in the franchise world in a senior role (Head of, Director, or COO) where I can help drive expansion and performance at scale. Or it could mean pivoting into consultancy, working with multiple brands to share what I’ve learned and support others in building successful, people-led businesses. Either way, I’m looking for opportunities where I can bring real value—strategically, operationally, and culturally.Some of the problems I love solving include:• Scaling and opening new locations without compromising on quality or team morale• Improving profitability through smarter, data-led operations• Building stable, high-performing leadership teams from within• Restoring structure and clarity during periods of rapid change or recovery• Strengthening franchisee-franchisor relationships with aligned KPIs and shared successIf you\'re looking for someone who combines commercial focus with emotional intelligence … and genuinely cares about the long-term health of a business and its people, I’d love to have a conversation. Let’s connect here or message me directly to chat further.
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