Gian Jagai

About Gian Jagai

I am senior professional services operations leader who has what it takes to make an immediate impact on your organization. Over the past 12+ years, I have developed a consistent track record of success working for companies like Amazon, Hitachi, Pentaho and TekSystems.I’ve managed both US and Global teams as large as 45 people leading the following functions: Operations, Project Management, Resource Management, Service Delivery, Service Development and Knowledge Management.I am a critical thinker and bring a passionate and collaborative style of leadership to an organization resulting in strong customer success, increased fiscal returns, improved delivery quality, and low employee attrition. Career Accomplishments Sales - Managed and grew services delivery pipeline of $15 million in annual revenueOperations - Built PMO and Delivery Methodology leveraging SCRUM, Agile, SDLC and ITIL practicesCollaboration - Led Service Portfolio cross functional process (Services, Marketing, Pricing, Sales) for new packaged product and education servicesManagement - Managed teams of 45+ members across North America, EMEA and APAC. Regular 1:1s, mentoring, career development and trainingVerticals - Sold, managed and collaborated with customers in Finance, Technology, Insurance, Manufacturing, Healthcare, Energy, Services and Software. Specialties Salesforce Certified AdministratorSalesforce Certified Sales CloudSalesforce Certified Services CloudSalesforce AI Assoc CertSCRUM CertifiedAgile LeaderBusiness AnalystFinancialForce PSAOffice, Outlook, Visio, Excel, Project, PowerPoint, WordJIRADomoTableau

Experience

1. Strategic Business Partner, Professional Services

   MongoDB

   Jan 2024 — Present · Chicago, IL, US

   Business Operations lead for Global Professional Services team at MongoDB.

Education

• Babson F.W. Olin Graduate School of Business

  MBA, MBA

  2008 — 2010

• University of Colorado Boulder

  BS, Electrical Engineering

Skills

• Cross-Functional Team Leadership
• Sdlc
• Solution Architecture
• Information Technology
• Management Consulting
• Business Analysis
• Mentoring
• Disaster Recovery
• Management
• Integration
• Project Portfolio Management
• Sharepoint
• Training
• Process Improvement
• Knowledge Management
• Blogging
• Vendor Management
• Professional Services
• IT Management
• Pmp
• Leadership
• Strategy
• Networking
• IT Strategy
• Coaching
• Business Process Improvement
• Project Management
• Program Management
• IT Service Management
• Change Management
• Software Project Management
• Crm
• Employee Training
• Itil
• Business Intelligence
• Data Center
• Requirements Analysis
• Pre-Sales
• Strategic Thinking
• Cloud Computing