Giancarlos John
Customer Success Leader | SaaS | Enterprise Growth & Renewals | Journey Mapping & NRR Optimization | G2 Best Support Winner | Customers Love Us
- Role
- Senior Customer Success Lead - Enterprise at JourneyTrack
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Giancarlos John
I’m a Senior Customer Success Manager who specializes in enterprise SaaS accounts where…
Experience
Senior Customer Success Lead - Enterprise
Jan 2024 — Present
JourneyTrack is a CX management platform that empowers businesses to map, manage, and optimize customer journeys. I lead strategic customer success initiatives in this role, driving client adoption, engagement, and retention while aligning customer needs with platform enhancements.
Education
FIU Chapman Graduate School of Business
Master's degree, Master of Science in Marketing
University of Connecticut
Bachelor's degree, Latin American Studies
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.