Giancarlo Pereira

Director of Information Technology @Mountainside

NY, US

I entered the healthcare sector as a newcomer. I identified critical gaps in the infrastructure and quickly addressed communication and security measures. I led collaborative efforts to transform the environment, transitioning to the cloud and introducing the latest collaboration tools and the highly demanded chatbots. Also, by hardening networks, identities, and endpoints, I have adopted Incident Management and Change Management to respond to threats quickly, thus building capabilities such as zero trust and zero-day. In addition, I consolidated networks and sites by implementing software-defined networks, transforming the business, and providing high availability with a full suite of productivity of self-services, applications services across the Business in all regions, and internet services consolidated supplied by two major partners, ISPs. Not only that, I also rolled out a Cloud PBX system, integrated with our tools, and performed an extension to the CRM Contact Center, enhancing our customer engagement capabilities. By consolidating software portals and reducing operational silos, I have achieved significant cost savings and operational efficiency.When the pandemic hit, our company was ready to do business. I introduced the Enterprise Service Management tool [SNOW], which was later integrated into chat systems. This implementation made a massive difference in onboarding/offboarding, changing employee terms, and highly improved communication and process workflows; it significantly contributed to the company\'s growth momentum.All of these have a profound impact on the business. My efforts to build solid collaboration across departments have designed improved workflow lifecycles in asset management, hardware, software, warehouse operations, IT service management, and HR processes. Ultimately, we redefined the role of IT in Mountainside, proving it to be a cornerstone of organizational success and substantial cost reduction.

New York Institute of Technology

Bachelor of Science - BS, Computer and Information Sciences and Support Services

Universidade Anhembi Morumbi

Bachelor of Technology - BTech, Business Administration and Management, General

Centro Universitário FAM

Associate of Science - AS, Computer Systems Analysis

The City College of New York

Computer Science, Engineering and Science

CUNY Bronx Community College

Electrical Engineering Tech, Electrical and Electronics Engineering