Giancarlo Berroya

About Giancarlo Berroya

Quick things about me: Agile and generative Salesforce Administrator and Business Analyst with 11 Salesforce certifications, 3+ years of Salesforce consulting experience, 15+ years of customer service experience, and 10+ years of non-profit, integrated healthcare industry experience Led the implementation of Salesforce Sales Cloud, Nonprofit Success Pack (NPSP), and Lightning Experience, translating diverse client requirements into tailored solutions that improved workflow efficiency by 60% across sectors, including healthcare, life sciences, and nonprofit organizations Skilled at identifying inefficiencies and automating processes to improve user experience and business outcomes Strong ability to bridge the gap between non-technical stakeholders and platform capabilities Highly rated with an average Salesforce Partner Customer Satisfaction Survey (CSAT) rating of 4.9 out of 5, and I have garnered excellent reviews from previous clients (see the \"Featured\" section below to see what some of them had to say)My career has taken me down many paths, but one thing has remained constant: my dedication to helping and empowering people. As a certified Salesforce Administrator, Salesforce Consultant, and Salesforce Business Analyst, I am committed to assisting individuals and companies in maximizing the potential of their CRM to better serve their clients and stakeholders.However, my journey to get here has been anything but traditional. After spending 10+ years providing exceptional customer service in the consumer goods and health and fitness space, I developed a passion for building customer loyalty, brand awareness, and boosting sales. In addition, I held various roles in the non-profit, healthcare industry that were focused on improving the well-being of others. Through these experiences, I realized that I was always my best self when I was in a position to interact with and help others.My Credentials:• Salesforce Certified Administrator • Salesforce Certified Advanced Administrator• Salesforce Certified Business Analyst • Salesforce Certified Platform App Builder • Salesforce Certified Sales Cloud Consultant • Salesforce Certified Service Cloud Consultant • Certified Scrum MasterSkills:Sales Cloud, Service Cloud, Experience Cloud, Nonprofit Cloud | Process Automation (Flow, Process Builder, Workflow)| Data Migration | Process Optimization | Training & Documentation | Data Modeling | Custom Apps | Reports & Dashboards | UX Design | Security & User Management | Business Analysis | Declarative development

Experience

1. Salesforce Implementation Specialist

   Left Main Rei

   Dec 2025 — Present · Charlotte, NC, US

Education

• University of California, Davis

  Bachelor of Science, Community & Regional Development-Organization and Management

• Clicked

  Salesforce

• Trailhead by Salesforce

  Trailhead Ranger

• Solano Community College

  Associates, Liberal Arts

• Talent Stacker | Salesforce Career Development Program

  Salesforce

Skills

• Leadership
• Facebook
• Windows
• Marketing
• Online Advertising
• Team-Oriented
• Fitness
• Program Management
• Event Planning
• Wellness
• Customer Service
• Collaborative Problem Solving
• Entrepreneurship
• Adobe
• Microsoft Office
• Social Media Marketing
• Public Speaking
• Linkedin
• Nutrition
• Social Networking
• Online Marketing
• Hootsuite
• Lifestyle Coaching
• Healthcare Industry
• Training
• Social Media
• Call Centers
• Healthcare
• Apple Os
• Organization & Prioritization Skills
• Weight Loss Coaching
• Non-Profits Organizations
• Staffing Services
• Digital Photography
• Goal Oriented
• Volunteering
• Community Service
• Direct Sales
• Twitter
• Weight Management