Giancarlo Araujo Reyes
Associate Bxti-global Technology Support @Blackstone
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WORK HISTORY
Associate Bxti-global Technology Support @Blackstone
US
As a member of the Global Technology Group, I’m involved in technical support, providing analytical, as well as superior customer service on the phone and in person. Providing support to all desktop, laptop and mobile device users as well as the array of applications that make up our computing infrastructure. Collaborating with systems and network administrators to ensure optimal operation of the company’s computing environment and recommend corrective solutions.
EDUCATION
Instituto Tecnológico de Santo Domingo
High School, Industrial Electronics Technology/Technician
City University of New York-Herbert H. Lehman College
Certificate of Course Completion, CCNA Routing and Switching
CUNY Bronx Community College
Associate of Science (A.S.), Computer Science
Queens College
Network+, Network and System Administration/Administrator, Course Certificate
ABOUT GIANCARLO ARAUJO REYES
Technical support specialist, IT support, Service Desk, Network and administration. Knowledge and troubleshooting skills in the Microsoft Windows OS, mobile devices, printers. Service-Now, Okta, VDI, Citrix XenApps, vSphere, AWS, Azure, O365, MobileIron, Bomgard, Zoom, BlueJeans, GoToMeeting, WebEx, ZScaler, Concur, Active Directory, Sccm, Box, SharedPoint, Jira and Atlassian.
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