Ghulam Mujtaba

Electrical Support Engineer @Trimble Inc.

Milton Keynes, GB

As a First-Line Support Engineer, I serve as the initial point of contact for customers, providing professional assistance through phone calls and emails while ensuring timely and effective resolutions to their queries. I specialize in supporting Trimble Electrical Designer 2D (ProDesign, SingleCable, Protect), Stabicad for Revit, and Stabicad for AutoCAD, offering technical guidance, troubleshooting software-related issues, and helping customers optimize their use of these tools. In addition to software support, I handle IT-related queries, assisting with installation, configuration, and system troubleshooting to ensure a seamless user experience. With a strong focus on customer service, I respond to inquiries with professionalism and clarity, maintaining detailed records of interactions to enhance support processes. Continuously staying updated on product developments and best practices, I contribute to improving support resources and ensuring customers receive high-quality assistance that enables them to work efficiently and effectively.