Ghulam Khan
Customer Insights Manager @South Staffs Water
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WORK HISTORY
Customer Insights Manager @South Staffs Water
Walsall, GB
Created Dashboards to support business leads make data driven decisions based on customer trends and performance Provided process improvements to boost productivity, working alongside Change teams to implement and monitor change success Lead on Qualtrics reporting to determine and forecast Cmex scores for quarterly Ofwat leaderboard Project lead for SMS and Website survey creation to reach wider customer demographic of customer voice, helping to form action plans based on customer feedback Created ‘\'Close the Loop\' process for Customer Satisfaction by setting up process for detractors to be contacted by management, understanding and resolving dissatisfaction. This provided valuable insight into customer sentiment and on going process improvement requirements
EDUCATION
Coventry University
criminology , Social Sciences
The Forum : Virtual Course with Shell
Professional Accreditation, Data, Analytics and Insight
ABOUT GHULAM KHAN
Customer Insight Manager, with broad analytical skills across a number of programs and…
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