Ghouse Rahman

About Ghouse Rahman

I partner with enterprise customers to drive operational excellence, platform adoption, and measurable business outcomes across IT operations and service management. As a Principal Customer Success Manager, I bring a Managed Services and ITSM transformation background to help organizations simplify complex environments, improve service performance, and unlock long-term value from their technology investments:I work closely with customer stakeholders and cross-functional teams to align technology capabilities with business priorities. By integrating service management principles with observability, automation, and data-driven insights, I help customers accelerate adoption, reduce operational friction, and improve reliability across hybrid environments. My approach combines structured governance, proactive engagement, and a strong focus on outcomes—driving sustained value, retention, and growth:I’m passionate about turning complexity into clarity. Whether it’s transforming service operations or helping customers realize the full value of their platforms, I enjoy bringing structure to ambiguity and driving meaningful outcomes. Seeing customers gain confidence in their operations—and teams align around clear goals—is what motivates me:I hold a Graduate Diploma in Project Management from the University of Technology Sydney and a Bachelor of Commerce in Accounting from the University of Canberra. I’m also a Certified Scrum Master (CSM), Scrum Product Owner (CSPO), and ITIL V4-certified service professional with advanced training in leadership, risk, and digital transformation:• ITSM Strategy & Transformation• Global Risk & Compliance Governance• ServiceNow Optimization & Automation• Multimillion-Dollar Deal Support & RFP Influence• Onshore-Offshore Team Leadership• SLA & KPI Governance• Digitalization, Data Science & Service Intelligence• Technical Program Management• Customer Success Strategy & Lifecycle Management• Customer Adoption, Retention & Expansion• IT Operations Management (ITOM) & Observability• AIOps, Automation & Operational Efficiency• Executive Stakeholder Management & Value Realization’ If you’re interested in elevating observability, operations, driving customer value through ITOM & Customer Success, or exchanging ideas on leadership in tech-driven transformation—let’s connect here on LinkedIn. I\'m always open to meaningful conversations.

Experience

1. Principal Customer Success Manager

   Hewlett Packard Enterprise

   Mar 2026 — Present · New York, NY, US

   Serve as a trusted advisor for strategic enterprise accounts, influencing platform adoption and growth aligned to business transformation goals.

Education

• University of Technology Sydney

  Graduate Diploma in Project Management, Project Management

• University of Canberra

  Bachelor of Commerce (B.Com.), Accounting

  2003 — 2005