Ghosia Mehdi
Sr. ServiceNow Lead Developer || CSA | CAD | CIS-SPM | CIS-ITSM || Active Top Secret Clearance || ITSM | ITAM | CMDB | GRC | ITOM | Service Portal | SecOps | Service Mapping | CSM
- Role
- Senior Servicenow Developer at General Dynamics Information Technology
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Ghosia Mehdi
Experienced IT Professional with over 10 years of experience, predominantly focused on ServiceNow platform for over a decade, holding roles as a Senior ServiceNow Developer and Administrator. Proficient across various ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), Human Resources Service Delivery (HRSD), IT Asset Management (ITAM), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), Vulnerability Response, Threat Intelligence, Security Incident Response, Hardware Asset Management (HAM), Software Asset Management (SAM), Application Portfolio Management (APM), Project Portfolio Management (PPM), Configuration Management Database (CMDB), Discovery, Orchestration, Service Mapping, Service Catalog, Service Portal, Audit Management, Risk Management, Business Continuity Management, Policy and Compliance Management, Demand Management, Financial Management, Resource Management, Agile Development, Service Level Management (SLM), Workflows, Dashboards, and Email Notifications.Accomplishments managing multiple projects concurrently, and orchestrating over 20 integrations with third-party software using REST and SOAP protocols. Demonstrated ability in configuring ITSM tools, adhering to ITIL standards, and executing bespoke Service Portals with customized widgets and service catalog workflows tailored to client requirements. Noteworthy experience in integrations with SCCM, LDAP, SSO, OAuth, OKTA, and Whitehat, alongside crafting executive Performance Analytics dashboards and overseeing Domain Separation and Operational Intelligence initiatives. Leveraging orchestration, extended workflows interfacing with external systems, and provided UI configuration changes using Branding Editor and Angular JS within Service Portal framework. Proficient in scripting UI Policies, UI Actions, Client Scripts, Business Rules, Workflow Activities, and ACLs. Driven by a commitment to excellence, strong communication skills, and ability to collaborate across diverse teams, showcasing leadership acumen and adept project management capabilities.
Experience
Senior Servicenow Developer
General Dynamics Information Technology
Jun 2025 — Present
Education
New Jersey City University
Bachelor's degree, Computer Science
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