Sanjoy Ghosh

About Sanjoy Ghosh

20+ years in IT products and services industry. Experience in managing a range of products from start-up products to products with multi-million dollar revenues.Winner of the MIT India TR35 Award for 2011 for being \"One of the Top Innovators in India under the age of 35\"Specialties: product strategy, product management, innovation, business analysis, project management, B2B solution planning, research, client

Experience

1. Principal Group Product Manager

   Microsoft

   Mar 2019 — Present

   Principal Group Product Manager for the Support and Self-Help experience for Microsoft 365 apps. Created from the ground up and now leading an AI and ML based self-help product• Product is integrated with over 100 Microsoft products and a leader in AI based customer insights• Leading the charge on using Generative AI for customer support within Microsoft• Lead a team Product Managers responsible for the Customer Support experience for Microsoft 365 apps and services• Developed a culture of customer satisfaction led customer support experiences within Microsoft 365.

Education

• Delhi College of Engineering

  B.E., Mechanical Engineering

  1997 — 2001

• Indian School of Business

  MBA, Marketing, Operations and IT Management

  2005 — 2006

Skills

• Saas
• Business Strategy
• Marketing Planner
• Go-to-Market Strategy
• Business Analysis
• Business Consulting
• Product Management
• Marketing Manager
• Integration
• Software Development
• B2b
• Pre-Sales
• Software Project Management
• Crm
• Enterprise Software
• Strategy
• E-Commerce
• Strategic Partnerships
• Business Development
• Product Strategy
• Management Consulting
• Product Marketing
• Management
• Product Manager
• Cloud Computing
• Telecommunications
• Product Development
• Start-Ups