Kushal Ghosh
Customer Experience Leader | Driving 50%+ Efficiency & 90%+ CSAT Through Automation, Journey Mapping, Process Optimization & Efficient CS Team Management
- Role
- Customer Success Manager at Squadtrip
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Kushal Ghosh
Most scaling startups hit the same wall—support volume doubles, the team scrambles, and…
Experience
Customer Success Manager
Jul 2025 — Present
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering
2008 — 2011
National Institute of Technology Durgapur
Master of Business Administration - MBA, Marketing
2013 — 2015
Kendriya Vidyalaya
High School, science
2004 — 2005
Skills
- Marketing Communications
- Crm
- Market Research
- Start-Ups
- Online Advertising
- Digital Photography
- Zoho Online Crm Software
- Corel Draw
- Photoshop
- Brand Management
- Marketing Strategy
- Telecommunication Infra Services
- C
- Sony Vegas
- Sales Management
- Marketing Management
- Management
- Social Media Marketing
- Microsoft Excel
- Advertising
- Vendor Management
- Marketing
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