Kushal Ghosh

Customer Experience Leader | Driving 50%+ Efficiency & 90%+ CSAT Through Automation, Journey Mapping, Process Optimization & Efficient CS Team Management

Role
Customer Success Manager at Squadtrip
Location
Kolkata, WB, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Kushal Ghosh

Most scaling startups hit the same wall—support volume doubles, the team scrambles, and…

Experience

  1. Customer Success Manager

    Squadtrip

    Jul 2025 — Present

Education

  • West Bengal University of Technology, Kolkata

    Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering

    2008 — 2011

  • National Institute of Technology Durgapur

    Master of Business Administration - MBA, Marketing

    2013 — 2015

  • Kendriya Vidyalaya

    High School, science

    2004 — 2005

Skills

  • Marketing Communications
  • Crm
  • Market Research
  • Start-Ups
  • Online Advertising
  • Digital Photography
  • Zoho Online Crm Software
  • Corel Draw
  • Photoshop
  • Brand Management
  • Marketing Strategy
  • Telecommunication Infra Services
  • C
  • Sony Vegas
  • Sales Management
  • Marketing Management
  • Management
  • Social Media Marketing
  • Microsoft Excel
  • Advertising
  • Vendor Management
  • Marketing

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Kushal Ghosh — Customer Success Manager at Squadtrip in Kolkata, WB, IN | Unifers