Arjo Ghosh

About Arjo Ghosh

A dynamic software generalist with a zest for leveraging technology to solve problems and create value. In 2026, I increasingly lead modern builds where AI is a core capability—shaping platforms, operating models, and production readiness with strong engineering and architecture fundamentals to deliver reliable outcomes at scale. I lead software projects from ideation to execution, ensuring excellence in every phase—discovery, prototyping, digitization, research, testing, release, support, and monitoring. I work closely with stakeholders to translate business goals into clear requirements, pragmatic architecture, and delivery plans. My goal? To deliver solutions that perfectly sync with your business needs—securely, reliably, and at scale. Collaborated with industry giants across retail, insurance, and grocery sectors in India, the US, the UK, and South Africa. Recently, I played the role of AI Lead and LLM Ops Strategist, leading an AI Enterprise Build Platform for a retailer—focusing on enterprise readiness, safe adoption, operational governance, and scalable AI delivery patterns for business teams.🧱 Curiosity fuels me, and growth drives me. In the 2026 AI landscape, I focus on moving from experimentation to enterprise value—building AI-enabled solutions that are secure, governed, and production-ready by design. Having already delivered initiatives across Video Commerce, Payments, and Endless Aisle, I now apply those learning to lead scalable AI platforms and operating models. I emphasize guardrails, evaluation, telemetry, and LLM Ops practices—so systems remain reliable, cost-aware, compliant, and sustainable well beyond the pilot phase. Microsoft Certified: AI Transformation Leader · GitHub Actions · GitHub Foundations · Certified SAFe® Product Owner/Product Manager · AWS Certified Cloud Practitioner · Azure Data Scientist Associate · Azure AI Fundamentals. These accolades reflect my dedication to staying updated with the latest in software technology. Puzzle enthusiast, badminton player, chess player, casual arcade gamer, TED talks aficionado, stock market navigator, and family man.🤝 \' If you are on the hunt for a partner in growth and innovation, reach out! I am eager to explore new opportunities and see how we can work together to achieve greatness.

Experience

1. Artificial Intelligence Consultant

   Tata Consultancy Services

   Apr 2025 — Present · Kolkata, IN

   designed and deployed a cron-driven email ingestion pipeline using Microsoft Graph API and Azure Blob storage; automated OCR workflows with Azure Document Intelligence to convert emails and attachments into unified PDFs, eliminating manual vendor email processing and achieving zero data entry errors🤖 implemented brand-specific LLM orchestration with JSON Schema validation and Azure Service Bus integration; established governance frameworks with safety filters and telemetry, accelerating vendor settlements while maintaining SLA and cost control leading development of an AI-driven “Talk-to-Data” platform that empowers CXOs and business managers to ask natural-language questions and instantly receive contextual, enterprise-grade insights from organizational data successfully presented the innovative AI solution at Engineering Expo 2025, receiving appreciation from peers and senior leadership for demonstrating how AI-driven sentiment analysis transforms customer feedback into actionable business intelligence🧠 built enterprise-secure GPT assistant where employees can safely ask business questions with strict data residency controls (no external model training / zero-leakage compliance) developed customer-experience analytics module using NLP-based sentiment classification (nlptown) to categorize Promoters / Passives / Detractors and visualize CX trends via interactive heat-maps for churn-risk identification

Education

• Delhi Public School, Ruby Park

  All India Secondary School Examination, General Studies

  2008 — 2010

• Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

  Bachelor of Technology - BTech, Computer Science

• Delhi Public School, Ruby Park

  All India Senior School Certificate Examination, Science

  2010 — 2012