Giovanni Hosang

About Giovanni Hosang

Currently working at Microsoft as a Software Engineer in Seattle, Washington. Passionate about bringing people close together social justice, equity, and inclusion. I want to fuse technology and social mobilization to make an equitable change in society.From Spanish Town - Jamaica to Vancouver - BC, and now, in Seattle - Washington! A results-driven software engineer and continuous learner with extensive experience in designing, developing, and optimizing high-scale systems and APIs. Recognized for expertise in problem-solving, customer-focused solutions, and strong cross-functional collaboration. A passionate advocate for team development, continuous learning, and driving initiatives to improve engineering quality, performance, and security. Skilled in influencing organizational outcomes through effective communication and leadership.Graduate of Simon Fraser University. BSc. in Computing Science (2020). Prior Tech internships at SAP and Microsoft.Co-Founder of YaadCode, an online team-coding platform for budding Jamaican software engineers. Technical assistant at Black Boys Code.

Experience

1. Software Engineer Ii

   Microsoft

   Nov 2024 — Present · Redmond, WA, US

   Current Role – Dynamics 365 for Service (Knowledge Harvesting Team)(May 2025 to Present)• Build agentic features for Knowledge Harvesting team with Customer Service 365, developing knowledge articles from customer support cases, triggered during org provisioning and/or case closures to reduce manual article creation.• Enhancing AI modules for batch processing on Spark through a Module Execution Framework by streamlining developer workflows and strengthening the testing framework to improve the core team\'s developer experience• Leading onboarding and running evaluations (Evals) of LLM outputs of Knowledge Articles to ensure quality standards are met, enabling continuous prompt improvement for real customer scenarios.Previous Role – Dynamics 365 Sales (Sales Qualification Agent Team)(Nov 2024 to May 2025)• Work on Infrastructure and platforms team for the Sales Qualification Agent that sales organizations can use to research, engage and close sales leads across the sales funnel.• Designed and implemented an Authorization Middleware Framework to support integration test pipelines.• Led bug bashes from pilot to public preview, driving critical fixes across the product group to ensure readiness for customers.

Education

• Ardenne High School

  Computer Science Diploma (Cape), Science, Technology and Society

  2007 — 2014

• The University of the West Indies, Mona

  Bachelor’s Degree, Computer Science

  2014 — 2015

• Simon Fraser University

  Bachelor’s Degree, Computer Science

  2015 — 2020

Skills

• Social Media Consulting
• Javascript
• Computer Science
• X86 Assembly
• Testing
• Git
• Linux
• Customer Service
• Public Speaking
• Kali Linux
• Assembly Language
• Python
• Unix/Shell Scripting
• Microsoft Word
• Event Planning
• Android Development
• Web Development
• C++
• Social Media Marketing
• Powerpoint
• Object Oriented Design
• Microsoft Excel
• Leadership
• Microsoft Powerpoint
• Social Media
• Programming
• Microsoft Office
• Organizational Behavior
• Jira
• Jenkins
• Research
• Ubuntu
• Teamwork
• Gerrit
• Computer Systems
• Java
• Microservices
• Android Sdk
• Cricket
• Sapui5