Ghizlane B.

About Ghizlane B.

Highly experienced Customer Service professional. Customer focused with diverse industry experience. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of my International clientele. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. A team player who is attentive to detail and able to work in a fast paced environment. I enjoy learning new programs and processes.I have been fortunate to work for over seventeen years with high level delegations including first hand interactions with world leaders (Kings, Queens, Presidents, Prime Ministers, Royal Families, Ministers, etc.) and this is an experience I will always cherish and be grateful for.

Experience

1. Director of Diplomatic Sales

   Four Seasons

   Jan 2008 — Present

   I am currently holding a regional position managing Diplomatic and Middle East travel for Four Seasons Washington, New York Downtown and Boston One Dalton. Coordinate high level official delegation visits to include Heads of State and Heads of Government.Manager and book official and none official VIP Ministerial visits and Royal Families.Manage and book all travel coming from the Middle East.Detailing resumes of classified information with distribution throughout the hotel to ensure high level quality of service and accommodation.Work hand in hand with the hotel\'s operation team to accommodate every single request.Protocol management from both the hotel and the client.Full exposure and experience with International Protocol Personnel to include delegations from all over the world.Developed close relations with high official diplomats throughout Washington.Developed full understanding of each culture\'s specific needs and requests by working very closely with the Embassies and protocol teams of each delegation from all over the world.Established close business relations with outside vendors that cater to the diplomatic market to include transportation companies, personal shoppers, concierge personnel, private jet companies, trael agents and other hotelier contacts worldwide.Participation in all social events hosted by the Embassies.Established close business relation with US Secret Service, US State Department, US Pentagon and other special security agencies personnel which has allowed a full understanding and partnership between the hotel and the delegations.Advising and assisting families\' needs worldwide.Increased revenue goals year after year by 35%.Multiple Manager of the Quarter nominations. Multiple Manager of the Quarter winnings.Ten times President\'s Club Leader\'s Circle Achiever, Four President Club Winner and Winner of Top Sales Manager for the Americas in 2016.

Education

• The George Washington University School of Business

  BA