Ghislaine Mendoza

About Ghislaine Mendoza

Experienced Product Adoption Consultant with a strong background in Integrated Marketing…

Experience

1. Senior Education Consultant & Product Adoption Lead

   Symphony Talent

   Aug 2022 — Present

   Design and deliver end-user curriculum (using Bloom’s Taxonomy) to support SaaS product adoption and Wordpress CMS management - Produce educational deliverables like guides, one-pagers, decks, infographics and other collateral materials to facilitate e-learning and live presentation sessions - Leverage instructional design tools like SkillJar, Articulate and ZenDesk to maintain evergreen documentation, courses and video tutorials - Teach our customers \"super users\" how to troubleshoot and even train their own employees at the culmination of the implementation process - Oversee internal training sessions and \"office hours\" for ongoing education to empower Account Managers in supporting their clients - Collaborate with Product, Engineering and other cross-functional teams to achieve goals company goals, optimize enablement and boost customer satisfaction - Manage logistics, including triaging incoming training requests via JIRA, scheduling sessions, fine-tuning agendas by use case, and running day-of support for live training sessions with customers - Document sessions, process changes, product updates, implementation hiccups, product bugs and best practices (using sites like Confluence) for more efficient internal communication and collaboration - Monitor feedback and measure to continuously improve the learning experience - Automated systems for communication, delivery of education and scheduling to save