Ghazal Tabatabaei
Administrative Assistant @Viva Health Pharmacy
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WORK HISTORY
Administrative Assistant @Viva Health Pharmacy
Toronto, ON, CA
Followed SOPs across scheduling, records, and billing processes to maintain consistency and compliance • Processed and entered monthly invoices into internal databases, performing reconciliation and ensuring billing accuracy• Monitored service performance (wait times, patient volume) and suggested process improvements to enhance customer experience and operational effectiveness• Managed the flow of patient, billing, and medical record information across providers and administrative systems, improving accuracy and reducing processing delays• Coordinated with insurance providers and legal entities to process medical records, contributing to efficient external stakeholder management
EDUCATION
Islamic Azad University, Science And Research Branch
Bachelor's degree, Industrial Engineering
Salam high school
High School Diploma, Mathematics and physics
ABOUT GHAZAL TABATABAEI
Business Development and Market Research specialist with a foundation in Industrial Engineering and recent experience in healthcare administration. I bring expertise in market analysis, customer insights, and project coordination, with a proven track record of supporting product launches, identifying growth opportunities, and improving client engagement.My background spans biotechnology startups and pharmacy operations, enabling me to connect technical knowledge with business strategy and deliver measurable results. Skilled in data analysis, project management, and competitive research, I thrive in dynamic, cross-functional teams where adaptability and problem-solving are key.Fluent in English and French, I am comfortable working and communicating in both languages, which helps me collaborate effectively in multicultural environments. Passionate about learning and growth, I’m eager to contribute to organizations focused on innovation, customer value, and sustainable success.
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