Ghazal Rahvar

Principal User Experience Researcher (Global) @Schroders

London, GB

Schroders Asset Management, a globally renowned investment firm, entrusted me to lead transformative UX research initiatives, focusing on qualitative and quantitative methodologies, survey design, and data visualization. My role has extended to managing a dynamic CX research team, ensuring strategic UX interventions, and fostering cross-functional collaboration- Directed transformative UX research initiatives, significantly enhancing user satisfaction and product usability- Enhanced client journey through strategic UX interventions, ensuring a seamless and delightful experience- Successfully managed a dynamic CX research team, driving increased research output and consistently delivering high-quality insights- Collaborated cross-functionally to align product development with user needs- Managed research tools to ensure the team has the best capabilities, staying at the forefront of industry advancements- Collaborate closely with Client Services and Marketing to enhance the overall experience of Schroder\'s clients through the client journey- Conducting benchmark studies to gauge and enhance client satisfaction- Enhancing the information architecture of the website through the implementation of card sorting and tree testing methodologies- Assisting product owners in identifying key tasks and prioritizing them based on user needs and preferences.

Emily Carr University of Art and Design

Bachelor’s Degree