Charbel Gharios
Coach - Customer Service Coach @Citi
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WORK HISTORY
Coach - Customer Service Coach @Citi
CA
Mentor for New Hires – onboarding, training, and ongoing supportTeam Coaching & Development – Building Skills, Confidence, and PerformanceCompliance, Policies & Procedures – SME - Ensuring adherence to organizational standards and regulationsKnowledge Transfer & Documentation – Maintaining SOPs and Best PracticesPerformance Feedback & Guidance – Constructive Feedback and Continuous Improvement
EDUCATION
University of Toronto
Postgraduate Degree, Foundations of Project Management
Empire State University
Bachelor of Arts (B.A.), Graphic Design, Audiovisual.
ABOUT CHARBEL GHARIOS
I am a media professional with more than 15 years of experience guiding creative direction, managing production workflows, and developing content for television, film, and live events. I lead full production cycles with a steady hand, from early planning and team hiring through execution, delivery, and post-production. I focus on producing work that meets high standards, even when timelines are tight and project needs shift.I work closely with editorial, production, and creative teams to keep communication clear and projects on track. I build strong client relationships and introduce practical improvements that strengthen workflows and support efficient collaboration. My background spans multiple formats and cultures, and I apply that perspective to tell meaningful stories. Overall, I’m ready to bring this experience to media and communication projects that call for reliable leadership and thoughtful creative problem-solving.Connect with me to learn more about my expertise in the following areas- Budget Planning & Tracking - Pre-Production Logistics - Storyboarding & Ideation - Multi-Camera Coordination - Live Event Execution - Client Feedback Integration - Post-Production Management - Equipment & Safety Checks - Stakeholder CollaborationTechnical Acumen:Budget Planning & Tracking | Pre-Production Logistics | Storyboarding & Ideation | Multi-Camera Coordination
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