Ghanshyam Soni
Collection @Moneywide
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WORK HISTORY
Collection @Moneywide
Gurugram, IN
Role Accountability & Responsibility\\\\n\\\\n• Devise and implement execution plan for monitoring of In-House and Outsourcing Collections operational/transactional processes & polices - Dialer Management, Tele-calling, Field, Hardship Tools, Secured, Communication Process, Polices & Procedure, BPM etc.\\\\n• Manage assessment of process, procedure, polices, operational checks, applications access control checks to ensure functional process audit readiness.\\\\n• Identify and set up rigorous control mechanisms to ensure that various process gaps are highlighted/ fixed,\\\\nand processes are run efficiently.\\\\n• Conduct regular interaction/ communication with key Department i.e. Risk/compliance, quality process owners etc. to align on process change requirements and provide feedback in case of deviations from SOPs\\\\n• ID management, including governance of login accesses and deletion as per process\\\\n• Ensure timely scoring and reporting of process accuracy scores to concerned stakeholders.\\\\n• Review the adequacy of collection process controls to monitor and supervise key areas of\\\\noperations and process improvement.\\\\n• Ensure collection transaction control management findings recommendation are met & closure as per defined timelines.\\\\n• Track control the delinquency of the area (Bucket DPD wise) and focus on nonstarters.\\\\nEnsure customer satisfaction by ensuring quick resolution of customer issues within specified TAT\\\\n• Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA.\\\\n• Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio initiate detailed account level review of high-ticket accounts.\\\\n• Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
B.S.N Nayapura Kota Rajastahn ( RBSE)
Rajasthan Technical University, B.Tech ( I.T)
Apex Institute of Engineering & Technology,Jaipur
Bachelor of Technology - BTech, Information Technology
B.S.N. Nayapura Kota
12, P.C.M
Jiwaji University (JU), Gwalior
L.L.B, Law
ABOUT GHANSHYAM SONI
Having 12+ years experience in Banking and Financial industry, Up-selling, WCOM, Back-Office customer request and complain resolving following all regulations, procedures and policies of company. A dynamic & result oriented professional with 6+ years of experience in Debt Collections. DRA certified from IIBF. Remarkable experience to administer debt collection (PL, CD, TW, 3W, 4W )(0-180) DPD & Greater than 180 days, Tenure mature cases collection etc. Expertise in Team Management, Time Management, Performance report analysis, Reducing delinquent account count, New project management, Process improvement & Vendor Management. Proven track record of Excellent Results, increasing performance, creating productive environment and Multi-tasking skills with strictly adhere to company rules and regulations.
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