Gethin Davies-Jones

Customer Engagement Manager @Medtronic

Pontypridd, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2015 — Present

Customer Engagement Manager @Medtronic

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Leads the Voice Of The Customer program in EMEA, providing strategic and operational insight to support the transformation of Medtronic’s Go To Market and Offer To Cash strategy in EMEA. Charts a path for strategic focus in the areas of customer centricity, experience management and customer engagement research with the objective of raising customer engagement to drive long term business growth. Leadership Team member Project Bilgola - Awarded Medtronic\'s 2017 Star Of Excellence for input to key EMEA transformation project.Key Global NPS practitioner (Medtronic) advising Asia/Pac, N Americas, LatAm on Customer Insights programs.Key Projects:Go To Market (Medtronic Customer Experience & Business Transformation). Awarded Medtronic\'s 2021 Star Of Excellence for input to key EMEA transformation project.Offer To Cash (Medtronic Customer Experience & Business Transformation).Darwin - Development of Business Transformation (Medtronic Iberia, Germany).Radiate - Transformation of Customer Care (Covidien).CRM Implementation - salesforce.com (Medical & Vascular Covidien).

EDUCATION

1986 — 1987

Royal Military Academy Sandhurst

Military and Strategic Leadership

SKILLS

Operating RoomOrthopedicSales OperationsVascularDisposablesUrologyMedical DevicesSalesDialysisBreakdancingCustomer Relationship Management (Crm)RecruitingSales RepresentativesLeadershipStrategyBudgetingProduct LaunchPlanningHiringOrthopedicsHealthcareBusiness DevelopmentCross-Functional Team LeadershipCrmSales ManagementMarket DevelopmentB2bWound CareHospitalsStrategic PlanningSales EffectivenessTeam LeadershipContract NegotiationSellingForecastingBusiness PlanningSurgical InstrumentsAccount ManagementNegotiationMarketing Management

ABOUT GETHIN DAVIES-JONES

Graduate of Royal Military Academy, Sandhurst. Experienced leader in manufacturing…

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