Lisa Wei

Bell Marketing and Incentive Specialist, Loyalty & Retention, Customer Operations @Bell

CA

Strategized end-to-end quarterly incentive programs for Loyalty & Retention call center agents to help drive positive behavior amongst agents• Executed incentive programs across 11 sites in Canada, Philippines, and Morocco through strong communication strategy. Implemented digital screens, call conferencing, and launch parties at the beginning of each month• Revamped the Site Ambassador Program by creating monthly performance scorecards, hosting more 1:1 calls, and redesigning meetings to include quizzes and engaging imagery• Managed a team of 12 site ambassadors by hosting biweekly meetings to discuss program details, update weekly results, and coaching agent training strategies • Analyzed results throughout the month to ensure strong program adoption and created quarterly ROI analysis to determine success of incentive programs through looking at hype vs. control sites

Università Bocconi

Exchange

Ivey Business School at Western University

Honours Business Administration, Business Administration, Management and Operations

Burnaby North Secondary School

High School Diploma

Ryerson University

Fashion Intensive Program, Fashion

Western University

Bachelor of Arts (B.A.), Psychology and Commerce