Geswin Babu
Systems Engineer | Power Systems & Renewable Energy | ETAP | Ex-TCS
- Role
- Technical Support Representative at Fronius USA
- Location
- Portage, IN, US
- LinkedIn followers
- 500 followers
About Geswin Babu
I’m an Electrical & Computer Engineering graduate (M.S.) with practical experience in…
Experience
Technical Support Representative
May 2024 — Present · Portage, IN, US
Provided expert technical support for solar inverter troubleshooting, addressing system errors and voltage inconsistencies. • Conducted remote diagnostics, guiding technicians through resolutions for timely issue resolution. • Developed a comprehensive troubleshooting guide, enhancing team procedures for a new product line. • Managed customer inquiries via phone and email, ensuring high levels of professionalism and customer satisfaction.
Education
SCMS GROUP OF INSTITUTIONS
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2016 — 2020
Little Flower Public School Muringoor
10th Grade, Science
2002 — 2014
Purdue University
Master of Science - MS, Electrical and Computer Engineering
Placid Vidya Vihar
Higher Secondary, PCMB
2014 — 2016
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