Gessica Stokes
Product Support Specialist @ManpowerGroup
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WORK HISTORY
Product Support Specialist @ManpowerGroup
Working from home to Resolve customer inquiries regarding tax software by phone, chat or email.Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business.Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.
EDUCATION
Virginia College-Jackson
Diploma-Medical Assistant Certification, Medical/Clinical Assistant
SKILLS
ABOUT GESSICA STOKES
10 years of customer service and support experience• 4 years call center experience• Dependable worker • Maintain excellent interpersonal skills.• Professional in appearance and demeanor. • Strong work ethic, willing to do what it takes to get the job done right and on time.• Excellent problem solve skills.• Communicate with customers to build trust and confidence to ensure repeat business• Computer proficient. • Type 40+ wpm• Ability to juggle multiple priorities with accuracy and attention to details.• Highly organized and able to adapt quickly to changing priorities. • Good coordination and organizational skill.• Ability to maintain good relationship with colleagues. • Possess pleasing personality with effective time management skills. • Familiar with iOS products and technical specifications as well as procedures to resolve technical issues.• Effective interpersonal and oral & written communication skills.• Self-Starter.• Ability to work independently and effectively in a remote environment
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