Gertrude C.

About Gertrude C.

Motivated and enthusiastic executive assistant with vast experience working with medical professionals, business owners, and non-profit organizations in Organization Management, Project Management, Personal Assistance, Social Media Management, Email Marketing, and Administration. Dedicated and focused. Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.

Experience

1. Virtual Operations Manager

   Dream Build Impact Llc

   Jun 2020 — Present

   Administrative & Executive Support • Coordinated calendars, flights, meetings, and travel for C-level executives. • Maintained confidential files, correspondence, and reports with accuracy and discretion. • Streamlined workflows, resolved administrative challenges, and optimized team productivity.Social Media & Marketing • Managed social media campaigns across platforms, ensuring brand consistency and audience growth. • Created and distributed engaging content, including posts, graphics, and videos. • Executed email marketing campaigns using CRM tools like Wild Apricot, Keap, and Mailchimp.Website & E-Commerce Management • Edited and optimized websites, including landing pages for events and campaigns. • Managed Shopify storefronts, ensuring accurate product listings, SEO, and customer inquiries.Recruiting & Team Coordination • Recruited, onboarded, and aligned talent with organizational goals. • Organized meetings, created SOPs, and delegated tasks using project management tools.Communication & Content Creation • Drafted executive-level reports, presentations, and teaching materials. • Coordinated board meeting materials and managed HIPAA-compliant client relations.Additional Skills • Payment Processing: Managed customer service, product data, and transactions using Stripe • Nonprofit Member Engagement: Developed strategies to improve membership interaction and support organizational initiatives. • Managed Client, Patient, Customer, Member Communications

Education

• Manhattanville College

  MS

  2011 — 2013

• The New York City Leadership Center

  Certificate

  2016 — 2017

• IAP Career College

  Certificate

  2021

• University of Pennsylvania & Unicef Coursera

  Certificate

  2021

• The University at Albany

  BA

  2007 — 2011

• Summit International School of Ministry

  Biblical Studies

  2013 — 2015

• University of Geneva Coursera

  Certificate

  2021

Skills

• Delegating Responsibility
• Community Outreach
• Community Development
• Editing
• Databases
• Entrepreneurship
• Nonprofit Organizations
• Interviewing
• Social Media
• Onenote
• Inter-Personal
• Childcare
• Powerpoint
• Intercultural
• Microsoft Excel
• Mentoring
• Microsoft Office
• Public Outreach
• Transcription
• International Relations
• Organization
• Peer Mentoring
• Nonprofits
• Patience
• Political Science
• Fundraising
• Innovation
• Project Management
• Social Networking
• Delegation
• Computer Hardware
• Event Planning
• Intercultural Communication
• Spreadsheets
• Interviewing Skills
• Youth Mentoring
• Research and Development
• Leadership
• Sense of Responsibility
• Excel