Gert Barnard
Director of Account Management Operations Lead @OfferZen
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WORK HISTORY
Director of Account Management Operations Lead @OfferZen
I lead the Platform business function, overseeing both Pay-As-You-Go and Subscription segments, managing two Customer Success teams across mid-market and enterprise accounts. My focus is on driving hiring outcomes, improving team performance and building scalable systems that enable consistent client and partner success.Key responsibilities- Member of the Operations Leadership Team, contributing to strategy and cross-functional alignment- Lead two client-facing teams supporting onboarding, success, renewals and expansion- Own the end-to-end client and partner journey, including technical onboarding and API/ATS integrations (e.g, Workday, Greenhouse)- Act as the bridge between Product, Engineering and clients to resolve integration challenges and improve system workflows- Drive revenue performance, forecasting, and portfolio health across both segments- Build and optimise playbooks, processes and tooling to reduce friction and improve time-to-value- Partner with Product to influence roadmap priorities based on client and partner feedback.
EDUCATION
University of Cape Town
Short Couse, Business Development Management
Hoërskool Outeniqua
National Senior Certificate (NSC)
University of South Africa/Universiteit van Suid-Afrika
Bachelor's degree, Industrial and Organizational Psychology
University of South Africa/Universiteit van Suid-Afrika
Honours , Industrial Applied Psychology for Professional Contexts
ABOUT GERT BARNARD
As Director of Account Management at OfferZen, I work with tech companies to help them grow by connecting them with top talent and driving real hiring results. I lead with empathy, think strategically, and focus on creating environments where both teams and clients can thrive.My passion lies in turning insights into action, whether that’s aligning our internal team around shared goals, improving processes, or solving challenges creatively. I believe growth should be both meaningful and sustainable and I’m committed to helping others get there.At the core, I care about people, progress and the power of collaboration.Outside of work, you’ll find me staying active, reading or finding great coffee spots. Books I read:
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