Gerson Mora
Senior Specialist, Premium Support at Airbnb | Hospitality & SaaS Support | Helping People Belong Anywhere
- Role
- Senior Specialist, Premium Support at Airbnb
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Gerson Mora
I am a customer-focused professional with over 9 years of diverse experience spanning…
Experience
Senior Specialist, Premium Support
Sep 2025 — Present · US
Delivering world-class premium support to Airbnb hosts and guests, ensuring fast, accurate, and empathetic resolution of complex issues.Leveraging 9+ years of customer service and hospitality experience (front desk management, law enforcement, and SaaS support) to handle escalations with professionalism and care.Collaborating with cross-functional teams to drive customer satisfaction (CSAT/MP metrics) and support Airbnb’s mission of creating a world where anyone can belong anywhere.Providing personalized solutions across phone, chat, and email, while maintaining compliance with company policies and standards.Acting as a trusted advisor for hosts, offering proactive guidance to improve listings, resolve challenges, and create unforgettable guest experiences.
Education
Southeast Career Technical Academy
Associate's degree, Autobody/Collision and Repair Technology/Technician
University of Nevada-Las Vegas
Bachelor of Arts - BA, Criminal Justice
College of Southern Nevada
Associate's degree, Assoicate of Arts (AA) in Criminal Justice
Universal Technical Institute, Inc.
Associate's degree, Mechatronics, Robotics, and Automation Engineering
2010 — 2011
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