Gerry Yates
Strategic Program Leader | Trusted Advisor | Problem Solver
- Role
- Program Manager, Office of the Chief Technology Officer at Starbucks
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Gerry Yates
Strategic leader with a proven record of driving enterprise-wide transformation through clarity, innovation, and cross-functional influence. Passionate about aligning strategy to impact and distilling complexity into actionable insight. • Vision-driven and growth-oriented, with a continual learning mindset and thirst for possibility. • Relational influencer, skilled in adaptive communication and building trust across all levels. • Creative problem-solver, grounded in grassroots experience and process improvement that delivers enduring value. • Performance-focused, with a bias for quality, measurable outcomes, and service excellence. • Emotionally intelligent, discerning, and self-aware with sound judgment. • Proven global leader, trusted to deliver results on high-visibility initiatives with lasting impact. & • Team development mentorship. • Strategy planning execution. • Budget optimization cost control. • Stakeholder influence. • Organizational Change Management. • Agile, Scrum and Lean delivery. • Products and Services lifecycle strategy. • ITSM/ITIL service optimization. • DevOps collaboration delivery. • Six Sigma process improvements. • Gen AI: GPT, Gemini and Claude. • ITSM platform: BMC, ServiceNow. • Collaboration: Teams, Slack, Jira, Miro. • Productivity: Microsoft 365, Power Apps. • Analytics: Tableau, Power BI, Adv. Excel.
Experience
Program Manager, Office of the Chief Technology Officer
Nov 2018 — Present · Seattle, WA, US
Education
Shoreline Community College
CIS, Computer Information Systems
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