Gerrit Spieker
ServiceNow and BMC Remedy ITSM 7.x Systems Development Principal , at Atos
- Role
- Servicenow Remedy Itsm Systems Development Principal, at Atos
- Location
- North Richland Hills, TX, US
- LinkedIn followers
- 500 followers
About Gerrit Spieker
Highly-skilled ServiceNow and Remedy ITSM Developer with more than 18 years of…
Experience
Servicenow Remedy Itsm Systems Development Principal,
Jul 2009 — Present
ServiceNow Remedy ITSM Systems Development Sr. SpecialistStrategy and TransformationManage foundational data loads for ServiceNow and AMP Remedy Rollout to ACS’s and Xerox’s fortune 500 clients. Today have 1200 clients in total.Provide input on cost models and solution design.Direct five offshore resources and interact with various global teams (internal and external) in support of foundation data loads and changes.Streamlined foundational data gathering process to ensure AMP Remedy timelines are metCreated custom foundational templates and standardized roles in support of streamlining AMP rolloutsCreated online narrated videos to provide overviews of foundational data and base remedy functionality. Troubleshoot data configuration issue General data administration
Skills
- Sla
- Service Delivery
- Vendor Management
- System Deployment
- Itil
- Business Process Improvement
- Service Management
- IT Asset Management
- Service Desk
- Integration
- Bmc Remedy
- Critical Thinking
- IT Operations
- Sharepoint
- Requirements Analysis
- Incident Management
- IT Management
- Business Process
- Active Directory
- IT Outsourcing
- Solution Architecture
- Outsourcing
- Crystal Reports
- Peregrine
- Leadership
- Servicenow
- Troubleshooting
- IT Service Management
- IT Strategy
- Disaster Recovery
- Project Planning
- Data Center
- Project Management
- Management
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