Gerri Brauckmann Walters

Account Manager @Henkels & McCoy, Inc.

My Account Manager responsibilities include developing long-term relationships with a portfolio of utilities under one parent company, connecting with key business executives and stakeholders. Liaison between utility customer and cross-functional internal teams to ensure the timely and successful delivery of our contractual requirements meeting the customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with the clients. Strong knowledge of utility concepts, practices and procedures. Rely on my extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude enables me to work successfully in my role. My Responsibilities: • Primary point of contact and build long-term relationships with customers • Develop a trusted advisor relationship with key managers, customer stakeholders and executive sponsors • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders • Forecast and track key account metrics • Liaision between the customer and internal teams on contractual requirements • Communicate, present and influence at all levels of my organization, including executive and C-level • Experience in delivering client-focused solutions based on customer needs • Proven ability to manage multiple projects at a time while paying strict attention to detail • Excellent listening, negotiation and presentation skills • Excellent verbal and written communications skills • Natural relationship builder with integrity, reliability and maturity • Ability to prioritize among competing tasks • Excellent critical thinking and problem solving skills • Excellent time and project management skills. • Keen attention to detail and adherence to deadlines • Expert at Microsoft Office Suite and Salesforce