Gero Grebe
Senior Expert Customer Experience @Eurowings Digital
Signup · Get unlimited contacts
WORK HISTORY
Senior Expert Customer Experience @Eurowings Digital
Cologne, DE
Bridging the gap between aviation experience and digital experience. Helping to navigate the organizational side of things + keeping the product / customer experience in focus.
EDUCATION
University of East London and University of Applied Sciences Cologne (RFH)
Master of Business Administration (MBA), Business Administration and Management, General
Cologne Business School
Bachelor of Arts in Media Business Administration (with Honours), Business Administration and Management, General
SKILLS
ABOUT GERO GREBE
I consult business teams of companies on what AI can do for them and first and foremost: identifying use cases by talking about their business processes. I understand business processes in mid-sized to corporate settings, having been a director or transformation consulting for the last couple of years. This allows me to speak about AI in simple, business-driven terms, to understand adoption hurdles and internal politics - while at the same time bridging the gap to technology having been a representative of a people digital agency for the last years, consulting the org around large platform implementations or migrations, and coding AI agents myself. I founded an AI + Org Consulting endeavour and developed an AI-driven product for process improvement analysis.Previous 8 years:Leading a team within DACH of product coaches, org designers, way-of-working wizards, scaled agile coaches and trainers (LeSS, SAFe), TOM (Target Operating Model) designers beyond agile, technical excellence coaches: We\'re helping e2e autonomy, culture, product strategy, innovation, domain driven and customer centric design; collaboration, workflow and capability design in times of MACH and AI workforce changes. Where I come from (my heritage):MBA and focusing on the topics of: Product and Service Innovation, from idea to vision, proposition, product strategy, CX. Subject matter areas: org, operating model, AI, experience design, scaled agile. I facilitate foundational work with my clients such as AI + org change, customer-centricity, product-market-fit, validate by experimentation, business modelling and prototype work. Management strategy, organizational analysis with innovation and digital product focus, futures thinking. Transform by doing: don\'t forget that sometimes building a variant and failing is cheaper than analysing all variants and not knowing for sure. Understand where business and user goals meet and use lean approaches that get to a Validated Experience Design as quickly as possible. Design Sprints, User Story Mapping, MVP definition.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.