German Rodriguez
B.S Process Engineering
- Role
- Technical Support Specialist at Vivint
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About German Rodriguez
Analytical self-driven Engineer with hands-on experience in leveraging data to optimize processes and drive efficiency in the technology industry. Skilled in utilizing a range of software tools to collect, interpret, and translate complex data into actionable improvements. Passionate about solving real-world problems through data-driven decisions and continuous process enhancement.
Experience
Technical Support Specialist
Feb 2024 — Present · UT, US
Resolved 80–90% of technical issues on the first call by diagnosing cellular and LAN-related failures across multiple OSI layers, reducing duplicate ticket volume- Cut average troubleshooting time by 30%(e.g, from 20 to 15 minutes) through advanced use of diagnostic tools such as signal charts, device logs, and internal documentation- Maintained a customer satisfaction score of 4-4.5 out of 5 by providing clear technical explanations and ensuring full system functionality before call completion- Identified upsell opportunities in 30–40% of technical calls by proactively reviewing account contracts and device capabilities- Integrated technical fixes with tailored product suggestions (e.g, upgraded panels or additional sensors), resulting in seamless handoff from support to sales.
Education
National Experimental Polytechnic University
Chemical Engineer
2011 — 2017
Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'
Bachelor of Applied Science - BASc
2011 — 2017
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